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Always-on Panel is showing silenced notification icons

Skwara
Star III

Hello,

Previous topic was closed so I'm continuing here. The issue is as in the topic: the AOD shows icons for all notifications, including silent ones and multimedia ones (like Spotify). This is an issue as it should display the exact set of icons that are being displayed on the notification bar when the phone is unlocked. The functionality should be consistent - it's the key here.

I'm reviving the thread because I need to underline that someone on reddit on Rog 7 claims that he/she doesn't have the issue on newest zenui which is surprising. Has it been fixed only for Rog line?
https://www.reddit.com/r/zenfone/comments/ze754v/aod_question/

I feel like there is no meaningful response from Asus about this issue for a couple of years but new threads about it continue to pop up. It's subjective, but for me the current solution is not a preference but a flat out bug. The notification reporting behaviour has to be consistent between unlocked, locked and AOD. I cannot image any reason that would defend the opposite. People silence notification for reasons and I believe all of them also require silencing them on the AOD.

@Mansi_ASUS You've showed me great support in my other problems and helped me solve it or make it clearer. Please, could you take a deeper look into this? It's clearly a bug and I know it seems it's not an easy fix, as it looks like Asus is doing some in house notification management, but to me the current behaviour is a huge failure. It ruins one of the basic, most needed functionality for digital wellbeing. It's not something that come back once a month. It's a constant hassle. Please.

Other threads about this issue:
https://zentalk.asus.com/t5/zenfone-10/always-on-panel-is-showing-silenced-notification-icons/m-p/39...
https://zentalk.asus.com/t5/zenfone-10/always-on-panel-is-showing-silenced-notification-icons/m-p/38...
https://zentalk.asus.com/t5/zenfone-8/always-on-panel-shows-silent-notifications-bug-still-present/t...
https://zentalk.asus.com/t5/zenfone-9/always-on-panel-shows-silent-notifications/td-p/171632
https://zentalk.asus.com/t5/rog-phone-6/always-on-display-possible-notification-bug/td-p/343059

1 ACCEPTED SOLUTION

Accepted Solutions

Mansi_ASUS
Moderator
Moderator

Hey @Skwara,

Have you tried going to Settings > Apps and Notifications > Enable "Hide muted notifications from the Always On panel"? This should help resolve the issue.
However, if the issue persists, please provide logs and videos for further investigation.

View solution in original post

3 REPLIES 3

Mansi_ASUS
Moderator
Moderator

Hey @Skwara,

Have you tried going to Settings > Apps and Notifications > Enable "Hide muted notifications from the Always On panel"? This should help resolve the issue.
However, if the issue persists, please provide logs and videos for further investigation.

I don't know what to say besides the fact, that I am ashamed by missing this and creating two! threads about it. I hope more people with similar issue will now see your response.

Thank you very much. Your input in very appreciated @Mansi_ASUS!!!

Hey @Skwara,

No worries. 😄
I'm glad your issue is now resolved.