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Wont turn on or charge

aaron_ruusunen
Star II
Hi
I just got this phone for new and it wont turn or or charge. Been charging for 30mins now, the charger works
7 REPLIES 7

ColorSage
Zen Master I
Return it ASAP. It's not worth taking your time to troubleshoot this. Then you can get another one. If it's impossible for some reason, RMA it.

LP_ASUS
Community Legend I
aaron.ruusunen

Hi

I just got this phone for new and it wont turn or or charge. Been charging for 30mins now, the charger works


Wont turn on or charge
We always recommend charging the phone for 8 hours before trying to use it in battery mode. If it doesn't boot after that, then yes you should return it.

LP_ASUS
Community Legend I
To be clear, charging the device for 8 hours with the bundled charger.

aaron_ruusunen
Star II
LP_ASUS

https://zentalk.asus.com/en/discussion/13321/wont-turn-on-or-charge

We always recommend charging the phone for 8 hours before trying to use it in battery mode. If it doesn't boot after that, then yes you should return it.


View post
I cant even boot the phone so can even use battery mode. And yes using the bundled charger