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Zenphone 10 only charging when switched off!

JackRees
Star I

Hello

My Asus Zenphone will only charge when switched off. It will still charge when the charger is left in when switched on but is a pain if everytime I need to charge I have to turn the phone off!

It feels like it shoudl be a software issue but I've tried a full factory reset and still have the same issue.

The phone is still just about in warranty but i don't really want to send off for repair.

Any ideas please?

Thanks

Jack

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