Phone audio from wrong speaker

[guntherguerra]

Whenever I recieve a phone call the callers audio comes out from the bottom speaker. I need to toggle speaker ON/OFF for it to come out the correct speaker.

I just upgraded to Android 10. 8/256gb US model

I have done basic troubleshooting. Power cycle, safe mode, clear cache on phone app. Etc

Any other suggestions?

[guntherguerra]

Im on Tmo and have tried everything on this thread including wipe. Still bad for me

[Anders_ASUS]

We're sorry about the delay and all the inconvenience this has caused you. We have finally managed to iron out this last T-mobile bug and it will be fixed with the next FOTA.

[skylerwolfe]

skylerwolfe

https://zentalk.asus.com/en/discussion/comment/40863#Comment_40863

Odd. I'm on T-Mobile too and it seems like the issue was fixed for me with 119. I'll test again, though, and comment if I find otherwise.

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Just some feedback as I had tested this and thought it was fixed for me. I don't make many calls as I mostly text but I did receive a call today and the audio came out of the lower speaker. Toggling speakerphone fixed it. Firmware 121 on TMobile.

[guntherguerra]

So firmware 121 didn't fix it?

I am on 119 haven't recieved that update

[skylerwolfe]

guntherguerra

So firmware 121 didn't fix it?

I am on 119 haven't recieved that update

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I thought it was fixed. Maybe 121 broke it for me again?