Phone audio from wrong speaker

[guntherguerra]

Whenever I recieve a phone call the callers audio comes out from the bottom speaker. I need to toggle speaker ON/OFF for it to come out the correct speaker.

I just upgraded to Android 10. 8/256gb US model

I have done basic troubleshooting. Power cycle, safe mode, clear cache on phone app. Etc

Any other suggestions?

[guntherguerra]

I can do a reset, but this previously did not resolve the issue.

Asking around reddit other T-Mobile users have the same problem, somehow the carrier settings screw up audio output. I have a second sim on my phone, when I get calls there it works like it should.

[guntherguerra]

I have just done a reset, before recovering any data, and the issue is still there

[LP_ASUS]

guntherguerra

I have just done a reset, before recovering any data, and the issue is still there

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Sorry for the late response. Thank you for testing. I'll send this feedback to the software team.
Hi folks, is anyone else still seeing this behavior on T-Mobile after the latest update (1910.110)?
@satrapad @skylerwolfe @Yienhwua

[mcrr08]

I believe I am. I skipped the original Android 10 update and took just .110 from Android 9. Toggling will fix it though.

[guntherguerra]

There are more people with same issue on the zenfone subreddit

r/zenfone6 - When Answering calls audio comes from bottom speaker?
The new update thread discussion mentions the issue as well