No sound in headphones after last update
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02-03-2020 09:40 AM
System: .121 Android 10 with January 2020 security patch
Phone does recognize the headphones, shows the icon, but there is no sound in them. Speakers are working just fine.
Restarting the phone does not work. Unplugging headphones and plugging in does not work. Checked different headphones. Checked different players. With no results.
Only way to have sound in headphones is to play the music on speakers first, then plug in the headphones, but even that not always works.
The issue might be with audio wizard, since any change in the sound profile automatically stops the sound output, even though the audio wizard equalizer and music players show that music is still playing.
The solution I found is turning the audio wizard off and then rebooting phone. This way there is headphone sound output without any complication.
Phone does recognize the headphones, shows the icon, but there is no sound in them. Speakers are working just fine.
Restarting the phone does not work. Unplugging headphones and plugging in does not work. Checked different headphones. Checked different players. With no results.
Only way to have sound in headphones is to play the music on speakers first, then plug in the headphones, but even that not always works.
The issue might be with audio wizard, since any change in the sound profile automatically stops the sound output, even though the audio wizard equalizer and music players show that music is still playing.
The solution I found is turning the audio wizard off and then rebooting phone. This way there is headphone sound output without any complication.
16 REPLIES 16

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02-10-2020 04:06 AM
The log says that your Sub-board Audio Jack is damaged. Probably happened about the same time you updated. So just a coincidence.
Please contact your local ASUS support for repair of your phone.
Please contact your local ASUS support for repair of your phone.
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02-10-2020 04:38 AM
Okay...
But the problem is that there is no sound in the headphones AFTER change in the audio wizard sound profile, not that there is no sound in headphones at all. And I assume that damaged audio jack would produce no sound at all, but it does.
That is why while creating the log I plugged the headphones in and then change the audio wizard profile. Right after plugging them in there was sound in them.
And if I change the headphones audio profile (which causes the problem) then unplug them and turn the music for few seconds on speaker, and then plug headphones again, the sound in headphones is back.
The only thing that I did not do is factory resetting my phone, and if that does not help I'll send it to repair.
But the problem is that there is no sound in the headphones AFTER change in the audio wizard sound profile, not that there is no sound in headphones at all. And I assume that damaged audio jack would produce no sound at all, but it does.
That is why while creating the log I plugged the headphones in and then change the audio wizard profile. Right after plugging them in there was sound in them.
And if I change the headphones audio profile (which causes the problem) then unplug them and turn the music for few seconds on speaker, and then plug headphones again, the sound in headphones is back.
The only thing that I did not do is factory resetting my phone, and if that does not help I'll send it to repair.
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02-10-2020 06:57 AM
Factory reset fixed the problem, so that had to be software issue, not faulty audio jack.

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04-23-2020 08:28 AM
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04-28-2020 10:19 PM
