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No sound in headphones after last update

Geo113
Star II
System: .121 Android 10 with January 2020 security patch
Phone does recognize the headphones, shows the icon, but there is no sound in them. Speakers are working just fine.
Restarting the phone does not work. Unplugging headphones and plugging in does not work. Checked different headphones. Checked different players. With no results.
Only way to have sound in headphones is to play the music on speakers first, then plug in the headphones, but even that not always works.
The issue might be with audio wizard, since any change in the sound profile automatically stops the sound output, even though the audio wizard equalizer and music players show that music is still playing.
The solution I found is turning the audio wizard off and then rebooting phone. This way there is headphone sound output without any complication.

16 REPLIES 16

frizzen
Star III
Anders_ASUS

https://zentalk.asus.com/en/discussion/16340/no-sound-in-headphones-after-last-update

ok, I will send you a PM with instructions on how to log your device


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I did try clearing both cache and storage. Did not resolve the issue. The sound is gone right after profile change in audio wizard.

Anders_ASUS
Hall of Fame III
If you want, I can collect logs from you two too

abhimathew22
Star III
Anders_ASUS

If you want, I can collect logs from you two too


View post
collect from mine too

ashishengr_kuma
Rising Star I
I m going through same thing:(

Anders_ASUS
Hall of Fame III
I've sent you both a PM