No sound in headphones after last update
System: .121 Android 10 with January 2020 security patch
Phone does recognize the headphones, shows the icon, but there is no sound in them. Speakers are working just fine.
Restarting the phone does not work. Unplugging headphones and plugging in does not work. Checked different headphones. Checked different players. With no results.
Only way to have sound in headphones is to play the music on speakers first, then plug in the headphones, but even that not always works.
The issue might be with audio wizard, since any change in the sound profile automatically stops the sound output, even though the audio wizard equalizer and music players show that music is still playing.
The solution I found is turning the audio wizard off and then rebooting phone. This way there is headphone sound output without any complication.
Comments
Yes i had encountered it too but restart resolved the problem.
ok, I will send you a PM with instructions on how to log your device
Btw, have you tried going to system settings -> apps & notifications -> see all xxx apps -> press the three dot menu in top right corner -> show system -> hit the search button and search for audio -> open app info for both apps and enter Storage & cache -> clear storage for both apps
I did try clearing both cache and storage. Did not resolve the issue. The sound is gone right after profile change in audio wizard.
The log says that your Sub-board Audio Jack is damaged. Probably happened about the same time you updated. So just a coincidence.
Please contact your local ASUS support for repair of your phone.
Okay...
But the problem is that there is no sound in the headphones AFTER change in the audio wizard sound profile, not that there is no sound in headphones at all. And I assume that damaged audio jack would produce no sound at all, but it does.
That is why while creating the log I plugged the headphones in and then change the audio wizard profile. Right after plugging them in there was sound in them.
And if I change the headphones audio profile (which causes the problem) then unplug them and turn the music for few seconds on speaker, and then plug headphones again, the sound in headphones is back.
The only thing that I did not do is factory resetting my phone, and if that does not help I'll send it to repair.
Factory reset fixed the problem, so that had to be software issue, not faulty audio jack.
That's great! Sorry about the late reply. But if the issue ever appears again, then it is most likely a hardware issue and you should visit a service center.
I experienced the same thing
I did try clearing both cache and storage. Did not resolve the issue. The sound is gone right after profile change in audio wizard.
If you want, I can collect logs from you two too
collect from mine too
I m going through same thing:(
I've sent you both a PM
I also have same problem that after last update of my Asus 6z ,both the wired earphones and Bluetooth devices which I have been connect to my 6z that are producing sound ,only in normal mode and when I switch to anather mode like pop,rock,or classic etc mode then the earphones and also bluetooth devises stop producing sound ,but the speaker is finely working.
I had the same problem. After restarting the device twice it got solved automatically.
This will help you out.