Static noise

[fourbrothers971]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: Android 9
Frequency of Occurrence: 4g
Rooted: No
APP Name: Sound

I'm watching movie and I set the eq for good sound quality output, the sound was nice using the stock earphone. But sometimes I've heard some static sound especially when the bass hit. How to fix it. Tia

[ServiceE_Asus]

Last edited by Emilee_ASUS on 2019/1/15 17:03 Hi fourbrothers971530, Good day. Does this problem appear in another video or movie? Have you tried to restore the Audio Wizard for a check? ( settings > apps & notifications > see all apps> app info> show > system > Audio Wizard> storage & memory >clear data and cache) If this problem still appears, please kindly show me below information. (1.) Player app's name and version (2.) Please show me a short video about this matter. (3.) your eq setup screenshots. Thank you.