Auto rotate is not working properly on 5z

[Chintan_Devgani]

Please tell us some basic information before asking for help:
Model Name: 5z
Firmware Version: latest. 70
Rooted or not:not
Frequency of Occurrence:most of the time
APP Name & APP Version (If your issue relates to the app): auto rotate
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Auto rotate is not working properly most of the times in my 5z. I have to restart phone several times to make it work. I don't know if it's hardware or software issue. This issue was in previous builds also. I think the rotation sensor is turning off randomly after i restart the mobile. I had to download CPU-Z to awake the rotation sensors. I have also tried in SAFE MODE and the problem still exists.

[BrunoF20]

amitgarde3

https://zentalk.asus.com/en/discussion/26113/auto-rotate-is-not-working-properly-on-5z

I observed this problem more often in Android 10 sometimes app gets stuck in landscape mode without any left or right tilts also only option to fix this issue i always do is just clear app in which i fave this issue and restarting app problem is gone 😞

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Sometimes, in Android 10, it even turns off rotation (can be seen in the shortcut option, in notification center, when sliding down on any screen.)

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.

[ramneek2110]

yes facing same issue

[Chintan_Devgani]

Victor0_ASUS

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue factory reset your phone after taking a full backup.

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I have tried in safe mode but the problem still exists. This issue was before on A9 also and after A10 it became more severe. I have reset the phone after upgrading to A10 but no luck.

[sidarya31]

Victor0_ASUS

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue factory reset your phone after taking a full backup.

View post

This issue is really there in 5z,everyone facing it.