PLEASEFIX THIS BUG RETURN AND RECENT BUTTON NOT WORKING

[zammwee03]

Please tell us some basic information before asking for help:
Model Name:AsusZenfonea4max554
Firmware Version:
Rooted or not:not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[draculhitz]

Christine_ASUS

Hi zammwee03

Thank you for your asking. Kindly provide the information below so that we could better assist you.

1. Your current firmware version

Settings>System>About Phone>Software information>Build Number

If you try to update to the latest version, does the issue still remain?

**My ZC554KL return and recent buttons work well in WW-15.2016.1907.519

2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

3. Does the issue appear after any system/apps download or upgrade?

View post

Hello
I've followed the Safe Mode Instructions and my Recent and Return buttons are not working
The status bar drop down access is also gone
I was watching a video when phone suddenly restarted and the buttons have stopped working
Pls help

[draculhitz]

zammwee03

https://us.v-cdn.net/6031231/uploads/7OEFI0B0UG0V/bugreport-ww-phone-opm1-171019-011-2020-06-17-19-0...

Please tell us some basic information before asking for help:

1. Model Name:AsusZenfonea4max554
2. Firmware Version:
3. Rooted or not:not
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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PLEASEFIX THIS BUG RETURN AND RECENT BUTTON NOT WORKING

AsusZen4Max
I checked the Hardware info, but firmware is not listed
I'd screenshot it, but the screenshot button is gone
from the status bar dropdown

[draculhitz]

draculhitz

https://zentalk.asus.com/en/discussion/comment/91161#Comment_91161

Hello

I've followed the Safe Mode Instructions and my Recent and Return buttons are not working

The status bar drop down access is also gone

Pls help

View post

I also did that Ssmi test and proximity test failed everytime

[Christine_ASUS]

Hi draculhitz
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please check your Navigation bar Settings
Settings>Search on the top "Navigation"
2. Please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
3. If any of the SMMI test failed, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs