Thank you! That means I don't need to switch from Tidal to Qobuz since this is clearly an Asus/Android issue. As I mentioned to @Mattias_ASUS, with more and more users confirming the same problem, this should be enough reason to actively search for a solution. Unfortunately, there's been complete radio silence since pointing it out.
I find it strange that the response to this issue involves telling users to go through extremely advanced troubleshooting steps—even resetting their phones! That’s such an extreme measure. But when someone actually follows these steps and reports that it doesn’t fix the issue, they’re simply given even more complicated troubleshooting routines, including recording and uploading files to Google Drive. Then, when that same person finally identifies the root cause on their own, the response is… silence.
A simple acknowledgment like, “Thank you for reporting this; we are now working on a solution,” would go a long way for all of us waiting. This seems like one of the biggest Android phone bugs ever—especially since it even affects services like Google Voice. Yet, it’s not being taken seriously at all!
I can say with 100% certainty after reading your response that the issue is caused by the Allow background usage setting not sticking. It’s obviously not a coincidence that three people in the same thread have now confirmed the exact same issue and are experiencing the same problem. Just fix it, Asus!
