Experiencing Tidal Streaming Issues on Android 15 (Zenfone 10)

[Fritfrall]

Hi everyone,

Since updating my Zenfone 10 to Android 15, I've been encountering random dropouts when streaming music on Tidal. Every time the music stops unexpectedly, the media player widget (the "Now Playing" display on my lock screen and in the drop-down menu) also disappears. Interestingly, I haven't experienced these issues on Spotify—it's only happening with Tidal. The only problem with Spotify is that I does not show "now playing" correctly on Bluetooth devices. Most songs and albums are now displayed as "Unknown" and I never had that problem before Android 15 either. I can live with this but it sure makes me think the problem does actually lie somewhere in the Android 15/Asus area rather than just Tidal.

I've tried pretty much everything I can think of:

Uninstalling and reinstalling the Tidal app

Clearing the app cache

Adjusting background activity and battery optimization settings

Testing different network connections

I even reached out to Tidal support, received some troubleshooting suggestions, and reported back, but unfortunately, nothing has resolved the issue. I’m curious if anyone else has had similar experiences with Tidal or other music services since Android 15, or if there's a known workaround.

Thanks

for any insights!

[Perry23]

At least on the rog phones you could set it as a game in armoury crate and then use the background mode to prevent it from crashing as frequently. I don't know if the ZenFones have that function. Helped with Spotify for me.

[Fritfrall]

Iv'e never used that app and don't know how it works. But it sounds kind of crazy that you should have to go so such lengths just to make Spotify work when it works on every other phone. I am really beginning to regret buying an Asus.

[Perry23]

It's not like it would crash often without using it, I have less than one crash a day without using it, I just recognised that it crashes even less frequent when using the background mode and suggested that to stop the random dropouts of tidal.

[Fritfrall]

I am getting desperate so while waiting for a permanent fix from Asus I am willing to try. Could you walk me through it? How do I det it up in the app?