CTS profile match fail on stock Zenfone 10

[mattsson]

I just got my Zenfone 10 and have only used it for a day. But a couple of apps won't work with error message "SafetyNet failure". YASNAC application tells me it is "CTS profile match fail".

Why is this happening on a brand new device? And how do I fix it?

The phone is running Android 13 with latest Zenfone system update 33.0220.0220.28

[PBN]

I had one false positive once from my Banking app a few weeks into my ownership, saying it was a rooted device / unlocked bootloader, but all other times it's been fine. After trying a couple of times it worked fine, and certainly after a reboot it hasn't cropped up again. @Mansi_ASUS definitely one for the team to look into as if it happens frequently it would be worrying.

[mattsson · Accepted solution]

I'm not sure if it has anything to do with anything. But someone on Reddit registered something on a Google page... And a couple of hours later the CTS error went away for both of us.

https://www.reddit.com/r/zenfone/comments/15jkd24/cts_profile_match_fail_on_stock_zenfone_10/jv7afpo...

[PBN]

Great will try this when on a machine I can use adb on. I haven't had issues since but maybe Google just didn't definitively know the Zenfone's compliance until the other user did that?

[mattsson]

Seems like it. I actually have no idea. But at least now there is another answer then "root your device and use Magisk" ... Which was the only answer I previously found.