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Rising Star I
since ‎06-16-2023
3 weeks ago

User Statistics

  • 73 Posts
  • 3 Solutions
  • 37 Kudos given
  • 40 Kudos received

User Activity

Request for a full refund for unfulfilled promises of 4 years security updates

12-17-2025
Same stuff as I have had to deal with last time.Now, the last security patch was September 2025. I asked before for a full refund for this phone as Asus continuously puts my data at risk by not keeping up with the 4 years of promised security updates...

DON'T UPDATE to the new System Update (ZenFone 10 _WW/EU_35.0604.0404.131) - it breaks Mobile Data

08-08-2025
At one point it stopped working entirely,  now it's just very slow.@Mattias_ASUS please communicate this urgently, it's unacceptable.

Still need advice on applying for a full refund

01-07-2025
2 months of no security updates. Where do I apply for a full refund? The phone was advertised with 5 years of security updates and many times there's months in between with no updates which is a security vulnerability and against Sale of Goods Act an...

Where do I apply for a full refund for the Zenfone 10?

10-31-2024
As it has been mis-sold as having 2 years of updates and I haven't had a security patch since August and before that was May or something, I'd like to apply for a full refund for the device, the provision of which is not fulfilling the sales pitch pr...

What's going on with the Zenfone 10?

07-14-2024
No security updates since May 2024, a bunch of complaints and suggestions in my original early posts at phone launch, supposed to be forwarded to the team have had no actions taken, Telegram crashes most times when trying to send media (esp. videos -...
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