Zenbook UM425 totally dead and windows aproblem

[Apriliyana]

System: windows 2010
Battery or AC:
Model: UM425
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：Zenbook UM425 laptop
The laptop cannot be turned on even though it has been pressed for a few seconds, then when it is charged, the windows turned on but and then it turned off immediately after a few seconds. When I try to restart again but advanced repair appears, and when I enter the recovery key it can't unlocked, and i tried to enter the ms account, but it can't log in because the password is wrong even though it's the correct pass. What's the solution? Thanks

[RAJU_MSC_MATHEM]

bitlocker key is stored as cryptography in TPM module.
there is no relation between fingerprint reader and bitlocker.

[Liviu]

RAJU.MSC.MATHEMATICS

bitlocker key is stored as cryptography in TPM module.

there is no relation between fingerprint reader and bitlocker.

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Nobody said anything about human fingerprint, or fingerprint sensor, I'm talking about hardware fingerprint. Bitlocker key is generated based on the hardware components serial numbers and other identification information. When one component fails, the computer gets locked.