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Zenbook flip 15 q538e 3 years old will not start, charge, or anything.

stever
Star I

‎10-15-2024 03:23 AM

This is a great laptop about 3 years old. Very fast and solid. I turned it on and it showed low battery. I went to plug in the charger and when I did it bounced back and forth between charge and low battery then it went dead. It will not start, charge, or anything. Has anyone else had this problem? I read it may be a static buildup in the laptop and it may be protecting itself.

Thanks,

Stever

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1 REPLY 1

Falcon_ASUS
Moderator
Moderator

‎10-15-2024 05:49 PM

@stever 
Regarding the reported issue, we recommend referring to the following FAQ for troubleshooting.
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)
If the issue persists, we recommend taking your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

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