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Zenbook 2024. Heating and Thermal Throttle

Daddino
Star II

I have a Zenbook 2024 OLED with an Intel Core Ultra 9 185H. My issue is that the CPU reaches 100°C after just 5 seconds at 100% load, even when the ambient temperature is ZERO°C and the laptop is elevated to allow for better airflow. The chassis obviously feels freezing cold, but the throttling is exaggerated: even at 0°C, after a few seconds at full load, the CPU stabilizes at around 2800MHz and the temperatures at around 80°C.
Naturally, at normal temperatures (around 20°C indoors), the situation worsens further.
After speaking with another user who has the same laptop with the Core Ultra 9 185H, it seems that their device doesn't behave this drastically. (I’m attaching test photos taken at 0°C).
Is there a specific test I can run to get precise reference values? To measure CPU usage, clock speed, and temperatures... so I can figure out if my laptop has an issue before sending it in for service?

I understand that a Zenbook is not designed to dissipate a lot of heat, but my situation is somewhere between scary and ridiculous, isn't it?
Is there anyone with the same notebook who can provide me with some reference points?

Thank you everyone

6 REPLIES 6

@Daddino 
I will forward your concerns to the technical department again for further confirmation. 
If there are any updates, I will get back to you immediately. Thank you.


** Due to the Lunar New Year, we will be on holiday from 1/25 to 2/2. 
Our response time may not be as prompt during this period, and we apologize for any inconvenience caused.

Daddino
Star II

BTW, i've just tried cinebench 2024 in single core mode... and this time the result (105) is within the range of the other computers equipped with this cpu(103-110). I guess it is because since only one core is heating up, (and it is atually working around 5100 MHz) the system can keep it cool...