Zenbook 14 UX434FL Screenpad 2.0 not working after newest windows 11 beta

[Vamp]

System: i7+MX250+16G
Battery or AC: Both
Model: UX434FL
Frequency of occurrence: Always, Since last windows beta update
Reset OS: Yes
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The screenpad does not show anything (only grey or black screen) when turned on. Taking SS tells us that the screenpad is working but not displaying anything to us in extended and second screen mode. In duplicate mode, the ss shows the main screen.

From my side tried resetting the laptop without cleaning the storage. Also tried to update the graphic drivers and updated intel I2C driver. Screenpad Optimizer didn't helped either.

[Vamp]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/210597#Comment_210597

@Vamp

Is the model of the other device also the same as UX434FL?

Please provide the following for my further confirmation.

1. The system version you are currently using (detail system information).

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

2. The BIOS version you are currently using.

https://www.asus.com/support/FAQ/1030673/

3. Video of how the problem occurred.

Sorry for any inconvenience it may be caused. 

View post

The model of the other device is UX534FL.

Windows Specification:
Edition Windows 11 Home Single Language
Version 22H2
Installed on ‎4/‎14/‎2022
OS build 22598.200
Experience Windows Feature Experience Pack 1000.22598.200.0

BIOS: UX434FL.305

[Falcon_ASUS]

Vamp

https://zentalk.asus.com/en/discussion/comment/210661#Comment_210661

The model of the other device is UX534FL.

Windows Specification:

Edition Windows 11 Home Single Language

Version 22H2

Installed on ‎4/‎14/‎2022

OS build 22598.200

Experience Windows Feature Experience Pack 1000.22598.200.0

BIOS: UX434FL.305

https://us.v-cdn.net/6031231/uploads/4WKPLMVH82WJ/untitled-video.mp4

View post

@Vamp
Could you please help to confirm the version of ASUS ScreenXpert Interface that you are currently using?
Please help to confirm whether the problem can be solved through the following FAQ.
[Notebook] UX580 Troubleshooting - ScreenPad blacked out, doesn't function and fan spin highly | Off...Sorry for any inconvenience it may be caused. 

[Vamp]

ScreenXpert Interface Version: 2.0.30.0
ScreenXpert Version (MS Store version): 2.2.13.0

I don't have the Screenpad toolbar and uninstalling and installing ScreenExpert didn't do anything last time so I'm not gonna do it this time because it break the screenpad hotkey toggle (there was no screenpad mode while switching the trackpad mode using F6).

[Falcon_ASUS]

Vamp

ScreenXpert Interface Version: 2.0.30.0

ScreenXpert Version (MS Store version): 2.2.13.0

I don't have the Screenpad toolbar and uninstalling and installing ScreenExpert didn't do anything last time so I'm not gonna do it this time because it break the screenpad hotkey toggle (there was no screenpad mode while switching the trackpad mode using F6).

View post

@Vamp
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

Vamp

ScreenXpert Interface Version: 2.0.30.0

ScreenXpert Version (MS Store version): 2.2.13.0

I don't have the Screenpad toolbar and uninstalling and installing ScreenExpert didn't do anything last time so I'm not gonna do it this time because it break the screenpad hotkey toggle (there was no screenpad mode while switching the trackpad mode using F6).

View post

@Vamp
After testing by our tech team, we cannot reproduce the same phenomenon. We recommend that you can complete the following FAQ again.
[Notebook] Troubleshooting - How to fix the ScreenPad 2.0 problems when it is not working properly o...Please install Intel Graphic card driver 27.21.14.6259 or later, ScreenPad2 Optimizer must also be executed.
Sorry for any inconvenience it may be caused.