WiFi drivers not installed. Cannot sign in!

[nuffsaidafrica]

System: windows 11
Battery or AC: ac
Model: X415MA
Frequency of occurrence:
Reset OS: can't access
Screenshot or video: yes attached
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Detailed description：

[FongPoui]

May be this would help you find a solution...
https://www.youtube.com/watch?v=9SdUXEUO2qk

[nuffsaidafrica]

Hi. Thanks but I cannot get past the sign in screen with fingerprint and pin. Won't accept either and doesn't give any recovery options.

[FongPoui]

[Notebook] Troubleshooting - How to fix Fingerprint recognition problem | Official Support | ASUS US...Did you try Safe mode?

[nuffsaidafrica]

Can't access any of the menu options