08-21-2023 03:23 PM
I have an Asus ZenBook 14 OLED (Q409Z) and I do most of my work in a web browser. I have tried several browsers (Edge, Chrome, Opera, Firefox, Vivaldi, etc.) and all of them have around 80% battery usage and over 60% in the background (I have all background settings turned off).
Sometimes the "System" app uses around 80% battery with 40% in use and 40% in the background.
How do I fix this, I can't even get 3 hours of battery life. This laptop is only around 8 months old and the battery was good when I got it. Any help will be appreciated!
System Info: SYSINFO
08-21-2023 11:02 PM - edited 08-21-2023 11:03 PM
@sanjethgobinath
Have you updated both your laptop's BIOS version and system version to the latest?
If you have concerns about the battery's usage time, we suggest you refer to the following FAQ for battery checks or consider visiting a repair center for further examination.
[Notebook] Troubleshooting - Short Battery Life (Rapid Battery Drain)
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
08-22-2023 11:28 AM
Yes, the BIOS is fully updated and I had already checked the FAQ prior to posting.
08-22-2023 05:50 PM
@sanjethgobinath
If that's the case, I would recommend sending your laptop to the repair center for battery condition testing.
We apologize for any inconvenience this may cause.