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UX431FA Zenbook Touchpad Problem

kittymiaz
Star I
Hi everyone,
Ever since I bought this laptop I've had issues with the touchpad. It works fine most of the time, but about once an hour it becomes jumpy, almost like it has a mind of its own. Since I bought this for my studies, which involve working with data and data presentation it causes mistakes to happen and a lot of frustration. I have been using an external mouse as we were working from home during lockdown. However, I now need to take it with me and want the touchpad issue resolved. I sent it to ASUS for repair but they did nothing. They wanted to reset it to factory settings, but it was on factory settings when I got it and the problem existed from day 1.
Can anyone help?
1 REPLY 1

Blake_ASUS
Community Legend II
Hello Kitty,
May you help to check if your BIOS and touchapd driver are all up to date?
ASUS ZenBook 14 UX431FA Driver & Tools | Laptops | ASUS USA
And if the problem persist, may I have a short video of the issue?
(please kindly include your finger gesture and the pointer response at the same time)
Thank you.