Showing results for 
Search instead for 
Did you mean: 

UX431FA Zenbook Touchpad Problem

Star I
Hi everyone,
Ever since I bought this laptop I've had issues with the touchpad. It works fine most of the time, but about once an hour it becomes jumpy, almost like it has a mind of its own. Since I bought this for my studies, which involve working with data and data presentation it causes mistakes to happen and a lot of frustration. I have been using an external mouse as we were working from home during lockdown. However, I now need to take it with me and want the touchpad issue resolved. I sent it to ASUS for repair but they did nothing. They wanted to reset it to factory settings, but it was on factory settings when I got it and the problem existed from day 1.
Can anyone help?

Community Legend II
Hello Kitty,
May you help to check if your BIOS and touchapd driver are all up to date?
ASUS ZenBook 14 UX431FA Driver & Tools | Laptops | ASUS USA
And if the problem persist, may I have a short video of the issue?
(please kindly include your finger gesture and the pointer response at the same time)
Thank you.