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Asus Zenbook Windows 11 Battery Problem

E_B_543
Star I

After installing Windows 11 on my Asus Zenbook, I encountered a battery problem. My computer does not work on battery and sometimes my computer suddenly shuts down even when plugged in. I uninstalled the update but the problem did not go away. I checked my battery and it is fine. However, I cannot use my computer on battery. It happened right after the update, there was no such problem before. When I researched, I read that other Asus users also have the problem after installing Windows 11.  Could you help me with the situation?

2 REPLIES 2

E_B_543
Star I

@E_B_543 
Based on your description, it may be caused by battery aging or malfunction. It is recommended to take your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.