05-05-2025 07:48 PM
After installing Windows 11 on my Asus Zenbook, I encountered a battery problem. My computer does not work on battery and sometimes my computer suddenly shuts down even when plugged in. I uninstalled the update but the problem did not go away. I checked my battery and it is fine. However, I cannot use my computer on battery. It happened right after the update, there was no such problem before. When I researched, I read that other Asus users also have the problem after installing Windows 11. Could you help me with the situation?
05-05-2025 07:50 PM
Comments from similar users who have the same problem: https://answers.microsoft.com/en-us/windows/forum/all/issues-with-asus-laptop-battery/2a3dae9e-07fc-...
05-08-2025 07:14 PM
@E_B_543
Based on your description, it may be caused by battery aging or malfunction. It is recommended to take your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.