BSOD with Samsung NVMe SSD

[ViMPiRCiK]

Hi,

I have a brand new Asus Zenbook S16 OLED AMD Ryzen AI 9 HX 370. When I put it out of box I chnaged the ssd from stock to Samsung EVO 990 Pro 4TB but when I make heavy work on SSD I got BSOD on Windows 11 Pro. It passes so quickly so I can not take a screenshot or got an error code/message.

When I use Samsung Magician it says ssd firmware already updated. I downloaded an iso file from samsung support website and burn it to usb drive. It says also ssd firmware already updated to same version. Also downloaded driver for windows11 but it says already installed newest driver.

I cloud not find any solution. On Intel side they say disabling VMD option in Bios then it fixes the problem but this is an amd device and no VMD option.

Anyone got same problem or any kind of fix for this problem?

[Falcon_ASUS]

@ViMPiRCiK 
It could be a compatibility issue.
Could you please let me know the complete model of the laptop you are using? 
[Windows 11/10] How to check the model name and BIOS version
Thank you.

[ViMPiRCiK]

Hi Falcon,

You can find it at the attachment as a screenshot from myasus app.

Thanks

[Falcon_ASUS · Accepted solution]

@ViMPiRCiK 
Your laptop model is UM5606WA, and the maximum supported SSD capacity for this model is 2TB.
If you upgrade the laptop SSD to 4TB, we cannot guarantee its stability and compatibility.

To check if there are any issues with the laptop, it is recommended that you reinstall the SSD provided by us and then perform the same operations to see if the problem persists.

Below are the 2TB SSDs we have tested for your reference: 

SSD P4X4(VAL) 2TB M2 2280 NVME         MICRON/MTFDKBA2T0QFM-1BD1AABGB/V3MA101
SSD P4X4(VAL-T) 2TB M2 2280 NVME      WD/SDDPNQE-2T00-1102/73113000
SSD P4X4(VAL-T) 2TB M2 2280 NVME       WD/SDDPNQE-2T00-1202/73117000

Sorry for any inconvenience it may be caused.