System: Windows 10
Battery or AC: On Battery
Model: UM425IA
Frequency of occurrence: Random
Reset OS: Several Times
Screenshot or video: not interesting for the case
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Detailed description : I have one UM425IA, more a less 4 months . it have already an exchanged battery from Asus. Now it stops to charge, randomly, not at 20% not at 50% when he wants. I already update the BIOS from one , that is not available from the APP MyAsus, but is on the website. The Asus operator told me that will solve my issue. The Bios version is this one : Version 307 of 2020/10/23 .
The weird thing is when i go to msinfo.exe it shows me that the bios version is : BIOS Version/Date American Megatrends Inc. UX425IA.307, 16/09/2020....
I updated my bios with Bios EZ Utility, cause with windows, the computer don't update.
In Bios i don't know where to look at the bios model ( to check if it was real applied )
I am so sick of the behavior of the computer.
Asus rarely answers to my emails, and i have to call to support line, but they don't know what to do more.
But i am loosing warranty time, with a notebook that might are experiencing hardware issues.
I wish it was something from software or bios, but i reinstalled OS and nothing different happens.
😞
