10-15-2023 01:48 AM
System: UX325EA
Battery or AC: both
Model: Asus Zenbook
Frequency of occurrence: always
Reset OS: Windows 11 64-bit
Screenshot or video:
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Detailed description: touchpad is not working. even FN + F6 doesn't work. on pressing the button it just shows "Touchpad disabled". Touchpad isn't showing up in the settings either.
The device isn't even showing up in the device manager at all. I've tried installing the Intel 12C driver and the Asus precision touchpad driver but that also isn't working.
Also tried resetting the BIOS to default and even tried the EC reset but nothing has worked so far. Are there any solutions to this issue
10-15-2023 07:12 PM
@mksnhpc
If the device is not found in Device Manager, it may indicate a hardware issue with the device.
We recommend sending it for repair and diagnostics.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
10-16-2023 12:44 AM
Hi! Thanks for the reply. It certainly doesn't seem like a hardware issue since it started working for a few minutes but then stopped working again.
10-16-2023 05:36 PM
@mksnhpc
If that's the case, it's recommended that you back up your data first, then restore the system for confirmation.
[Windows 11/10] How to reset the PC
Sorry for any inconvenience it may be caused.
10-17-2023 03:35 AM
Hi, The reset didn't work either.