Touchpad on Asus Zenbook S UX370U stop working suddenly

[lowjolene]

System: UX370U
Battery or AC: both
Model: Asus Zenbook
Frequency of occurrence: always
Reset OS: Windows 10
Screenshot or video:
========================
Detailed description：the touchpad is not working. even FN + F9 doesn't work.

Device manager doesn't display it at all.
I was using the computer and after restarting from a windows update. the touchpad stopped working. USB mouse and touchscreen works fine.
I tried to disable and re-enable in the Bios but issue still persists.
I tried to reinstall the touchpad driver and experience this error message:

Please help with this problem.

[RAJU_MSC_MATHEM]

lowjolene

1. System: UX370U
2. Battery or AC: both
3. Model: Asus Zenbook
4. Frequency of occurrence: always
5. Reset OS: Windows 10
6. Screenshot or video:

========================

Detailed description：the touchpad is not working. even FN + F9 doesn't work.

Device manager doesn't display it at all.

I was using the computer and after restarting from a windows update. the touchpad stopped working. USB mouse and touchscreen works fine.

I tried to disable and re-enable in the Bios but issue still persists.

I tried to reinstall the touchpad driver and experience this error message:

Please help with this problem.

Touchpad on Asus Zenbook S UX370U stop working suddenly

I will try to upload asus ptp driver

[Blake_ASUS]

Hi there,
Please reinstall the ATK pacakge first, then reinstall the ASUS Touchpad driver.
Thank you.