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Screen flashes black, bright, dim

FredOz
Star I

2 weeks ago

I have a Zenbook 14, Model UX3402V bought 2 months ago.  My problem is the screen momentarily blacks out twice when AC power turns on or off.  Worse, when I task switch to/from Stellarium (a planetarium program) the screen blacks out, then on, then dim, then bright.  This is highly annoying.  

How to fix?

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1 REPLY 1

Falcon_ASUS
Moderator
Moderator

2 weeks ago

@FredOz 
Regarding the screen flickering issue, we recommend you refer to the following FAQ to check if it matches the situation you are experiencing.
When you connect/disconnect AC adapter, the display will shortly switch off and on
As for using third-party software, we suggest uninstalling and reinstalling the software, or consulting the software vendor for recommended troubleshooting methods. Sorry for any inconvenience it may be caused. 

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