Scratchy sound problem after updating windows 11.

[Becool]

Detailed description：When I've bought ASUS Zenbook Pro Duo UX582H it came with windows 11. I've updated windows 11 and my speakers started working falsely. The sound is mostly scratchy, sometimes even non-existent. I tried everything but none of them worked. Help please?

[Falcon_ASUS]

Becool

Detailed description：When I've bought ASUS Zenbook Pro Duo UX582H it came with windows 11. I've updated windows 11 and my speakers started working falsely. The sound is mostly scratchy, sometimes even non-existent. I tried everything but none of them worked. Help please?

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Scratchy sound problem after updating windows 11.

@Becool
Could you please tell me the full model name you are using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalAlso please let me know, is there a condition of poor sound in all conditions?
Since you mentioned that the problem occurred after the system update, could you provide a list of system updates for me to confirm? Or please provide me the audio driver version you are currently using.
Does the situation improve if you remove and reinstall the audio driver?
[Notebook/Desktop/AIO] Troubleshooting - How to fix the Sound (Speakers/Microphones) problems | Offi...Sorry for any inconvenience it may be caused. 

[sound]

I have a similar problem with my Zenbook. I can't use it on Teams calls - the sound is very scratchy and inaudible to the audience. It is not my wifi as another laptop connects fine and has no issues. Any ideas how to fix?

[Falcon_ASUS]

sound

I have a similar problem with my Zenbook. I can't use it on Teams calls - the sound is very scratchy and inaudible to the audience. It is not my wifi as another laptop connects fine and has no issues. Any ideas how to fix?

View post

@sound
Could you please tell me the full model name you are using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalDoes this issue only happen when making a Teams call?
I would suggest that you can also refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO] Troubleshooting - How to fix the Sound (Speakers/Microphones) problems | Offi...Sorry for any inconvenience it may be caused. 

[Becool]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/61659/scratchy-sound-problem-after-updating-windows-11

@Becool

Could you please tell me the full model name you are using?

https://www.asus.com/support/FAQ/1030673/

Also please let me know, is there a condition of poor sound in all conditions?

Since you mentioned that the problem occurred after the system update, could you provide a list of system updates for me to confirm? Or please provide me the audio driver version you are currently using.

Does the situation improve if you remove and reinstall the audio driver?

https://www.asus.com/support/FAQ/1015070/

Sorry for any inconvenience it may be caused. 

View post

Sorry for late responding.
The sound is poor in all conditions.
My full model is : UX582HS.301
I've deleted and reinstalled audio driver but nothing changed.
My audio driver is Realtek(R) Audio verison: 6.0.9323.1