Hey!
There was an unexpected problem with the laptop, maybe someone had a similar thing, maybe you know how to solve it?
I would be very much grateful for help 🧡
when laptop was turned on, it showed a black screen and the need to enter a key, I followed the recommendations, led the necessary key, a notification appeared that the key was entered correctly, restart the device.
Restart the device, showed a notification about a problem with logging in due to changing the security settings on the device. Enter the pin and set the face id again, but trying to do it shows an error. How is it possible to solve this problem?
https://drive.google.com/drive/folders/1GP6dnBTfKEYNIKTcMz-QH1LVtBk1tQxU?usp=sharing
Thank you very much for your quick response!
The problem is repeated, I get a black screen, select N, go to the site aka.. specify the corresponding key id which was specified, the system shows that the key is correct and restarts. Then the welcome screen with the login problem appears.
I live in Bulgaria, in the city of Varna, unfortunately, I did not find any official service centers.
I have been experiencing problems with my system quite often, and maybe one of the solutions would be to reinstall the system to Windows 10? I currently have Windows 11 installed on my laptop.
