01-29-2023 02:36 PM
Hi. I have a Zenbook UX562FA. The laptop is operating with power however the battery is not charging. Looking for potential fix. Many thanks.
02-05-2023 10:30 PM
Hello, @Longys0710 .
Thank you for reaching out and sorry for the slow reply.
Please refer to [Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully cha... first to troubleshoot the battery problem your laptop might have and check if you have missed any steps.
It is recommended that you run Battery Diagnosis via MyASUS and cross-test with another official charger/ AC adapter that matches your laptop's power requirements.