Thank you for reaching out and sorry for the slow reply. Please refer to [Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully cha... first to troubleshoot the battery problem your laptop might have and check if you have missed any steps. It is recommended that you run Battery Diagnosis via MyASUS and cross-test with another official charger/ AC adapter that matches your laptop's power requirements.
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