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My Asus Zenbook Pro 14 is not working fine

Kashift1624
Star I

‎11-06-2021 02:04 AM

HEY!
I have Asus Zenbook Pro 14, it was working fine for some months but recently I have found very frustrating things like the cursor hanged, killing pages and even I have to quit some things from the task manager.
I have reinstalled the windows, tested on new power plugs but it is not working. I was on the project to scene the client website related to the BBQ and grilling stuff. The site got a hacking attempt I have scanned it with the possible antivirus and it is now in fine condition ut the laptop is not. Is it possible the virus spread to my laptop?

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1 REPLY 1

Blake_ASUS
Community Legend II

‎11-07-2021 07:10 PM

Hi there,
well...it is really hard to judge from your description.
Can I have the accurate model name and BIOS version?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalAnd can you check if you have completed all the windows update?
Thank you.
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Youtube support channel