Mic and sound goes off on all video calls
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11-16-2021
09:31 PM
- last edited on
01-16-2024
04:16 PM
by
ZenBot
System: Windows 11
Battery or AC: Both
Model: Asus Zenbook flip S-13 Oled (UX 371, 11th Generation)
Frequency of occurrence: everytime
Reset OS: done a couple of times
Screenshot or video:
========================
Detailed description:I am having a problem with my new laptop while using zoom and all online video calls like teams and google meet too.
1Have shared a screenshot of zoom.
The moment I switch zoom on it asks me to remove noise cancellation of mic and speaker which also I follow every time. Still, after trying repeatedly at times speaker and mic works, and again in a few minutes the same notification appears and my mic goes off.
i have tried reinstalling all drivers and window again but all in vain
I have tried an extensive search but have not found any video or support for this online
PLEASE HELP
Battery or AC: Both
Model: Asus Zenbook flip S-13 Oled (UX 371, 11th Generation)
Frequency of occurrence: everytime
Reset OS: done a couple of times
Screenshot or video:
========================
Detailed description:I am having a problem with my new laptop while using zoom and all online video calls like teams and google meet too.
1Have shared a screenshot of zoom.
The moment I switch zoom on it asks me to remove noise cancellation of mic and speaker which also I follow every time. Still, after trying repeatedly at times speaker and mic works, and again in a few minutes the same notification appears and my mic goes off.
i have tried reinstalling all drivers and window again but all in vain
I have tried an extensive search but have not found any video or support for this online
PLEASE HELP
5 REPLIES 5
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12-06-2021 09:43 PM
Hi there,
The driver version is what I need, but I'm not sure about the Realtek Audio Console APP.
Please update the app to V1.27.253.0 by below link
https://www.microsoft.com/en-us/p/realtek-audio-control/9p2b8mcsvpln?tp=RHJpdmVyTm90ZWJvb2s%3d&rtc=1...
Can you help to check one thing?
Please enter MyASUS, and see if "AI Noise-Canceling Speaker" function has been turned on.
Please turn off to see if it helps.
Thank you very much.
The driver version is what I need, but I'm not sure about the Realtek Audio Console APP.
Please update the app to V1.27.253.0 by below link
https://www.microsoft.com/en-us/p/realtek-audio-control/9p2b8mcsvpln?tp=RHJpdmVyTm90ZWJvb2s%3d&rtc=1...
Can you help to check one thing?
Please enter MyASUS, and see if "AI Noise-Canceling Speaker" function has been turned on.
Please turn off to see if it helps.
Thank you very much.

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