Showing results for 
Search instead for 
Did you mean: 

May be an issue with fan MY asus

Star II
System: windows 11
Battery or AC: ac
Model: UX582LR
Frequency of occurrence:
Reset OS: YES
Screenshot or video: YES
Detailed description: when running diagnostics with customer support I get may have an issue with the fan. When I do one click diagnostic it comes back clear. Already called tech support and factory reset. Reinstalled my asus and control interface as well both fans seem to run fine i gamed all day and watched them and they got up to 5300 rpm just fine. Tech support was gonna have a tech expert call me back after i spent 1 hour on the phone with them instead they sent me an email to do all the same things they had me do before or start an rma as its under warrenty but the link for the rma does not work.
Is this a software bug?
my asus 3.1.6 control interface 3.1.5


Hi all
It has been confirmed that this is caused by MyASUS' misjudgment. We expect to release the new version of MyASUS V3.1.7.0 in the Microsoft Store in mid-October, and it is recommended to update V3.1.7.0 before doing fan testing. Sorry for any inconvenience it may be caused. 

Hi all
MyASUS V3.1.7.0 has been released.
Thank you for your patience.

Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.