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Laptop

nocapsmelly
Star I

I just bought a laptop it worked earlier for a few hours and now when I open it it turns on but has a black screen. Its brand new.

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@nocapsmelly
Please refer to the following FAQ for troubleshooting.
https://www.asus.com/support/FAQ/1014276/ 
If the issue cannot be resolved, as the laptop is newly purchased, I would suggest that you could contact the dealer to confirm if it can be returned or exchanged.
Sorry for any inconvenience it may be caused. 

ZenBot
Community Manager
Community Manager
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