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Laptop battery died in 1 day

JJ10
Star I

Anyone has similar experience where battery died in 1 day without any sign? I am not sure if this has to do with a recent update on my laptop. How can the batter full charge capacity dropped from 30792 to 2997 in one day time?? !! This feels like a scam 
I can only use the computer while its plugged in and the orange light kept flashing. Once I unplugged, the computer turned off instantly. 

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@JJ10 
May I know the complete model of the laptop you are using? 
If you uninstall the previously installed KB update, does the situation improve?
[Notebook/Desktop/AIO] How to check the model name and BIOS version

JJ10
Star I

Version UX363EA.326
No. Uninstalling the update does not help

@JJ10
Based on your situation, it may be caused by a battery malfunction.
We recommend referring to the following FAQ for further battery confirmation via MyASUS.
[Notebook] Troubleshooting - Short Battery Life (Rapid Battery Drain)
Sorry for any inconvenience it may be caused.