ShaneM
- System: Windows
- Battery or AC: AC
- Model: Zenbook Pro Duo UX582LR
- Frequency of occurrence:
- Reset OS: Windows 10 pro
- Screenshot or video:
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Detailed description：
Hi Asus,
I am trying to connect 3 external monitors to my laptop:
This is my setup:
- Samsung Odyssey G7 S28AG70 (Source: HDMI 2.1 port)
- ASUS ZenScreen GO MB16AP (Source: Thunderbold)
- Samsung S24B300T (Source: usb-c dock with HDMI port)
It will work fine when connecting 2 out of 3 monitors (Samsung Odyssey + one other)
When I connect a third monitor to my laptop, it will just keep refreshing the main screen and gives a black screen every second when trying to register/detect the third monitor.
Do you have any solutions for this issue?
Issue when connecting multiple external monitors to Zenbook Pro Duo laptop
@ShaneM I would like to confirm with you the operation described below :
"It will work fine when connecting 2 out of 3 monitors (Samsung Odyssey + one other) When I connect a third monitor to my laptop, it will just keep refreshing the main screen and gives a black screen every second when trying to register/detect the third monitor."
May I ask if you mean Samsung Odyssey + ZenScreen GO MB16AP, when the third screen(Samsung S24B300T) is connected, the third screen cannot be used normally?
And Samsung Odyssey + Samsung S24B300T, when the third screen(ZenScreen GO MB16AP) is connected, the third screen cannot be used normally, either?
Please provide the following for my further confirmation.
1. The system version you are currently using (detail system information).
Which version of Windows operating system am I running?2. The BIOS version you are currently using.
[Notebook] How to check the model name and BIOS version | Official Support | ASUS Global3. Video of how the problem occurred.
Sorry for any inconvenience it may be caused.
