Technical Issue in ROG Strix SCAR 18 – 2025 Edition

[Faisal3960]

 

Technical Issue Description:

I recently purchased the ROG Strix SCAR 18 – 2025 Edition, and I’ve been encountering a recurring issue when using the device for professional tasks such as video editing, 3D design software, or when connecting it to an external display via HDMI.

The issue is as follows: the screen suddenly turns white, all open applications are forcibly closed, and then the screen returns with a different resolution than the original default. This problem happens frequently during intensive work sessions, severely affecting productivity and often forcing me to switch to another device to complete my tasks.

Issue Summary:

• Sudden screen failure (white screen) during GPU-intensive tasks.
• Forced shutdown of all open applications.
• Automatic change in display resolution after the glitch.
• Issue occurs consistently when running advanced software or using an external monitor.

Additional Notes:

• All drivers are up to date.
• The operating system is genuine and activated.
• The device is brand new and has not been physically damaged.

I would appreciate urgent assistance in diagnosing and resolving this issue, or guidance regarding repair or replacement procedures in case this is a manufacturing defect.

[Falcon_ASUS]

@Faisal3960 
It is recommended that you try using a different HDMI cable and connect the laptop to another monitor to check if the issue persists. 
Uninstall the graphics card and then reinstall the driver (please use the driver provided on our website, not the one from the graphics card manufacturer's website). 
If the issue remains, I would suggest backing up your data and restoring the system before checking again.
If you have a newly purchased laptop, it is also recommended that you contact the dealer to see if a return or exchange is possible.
We apologize for any inconvenience caused.