IR webcam doesn't work

[shshirvani]

Hi everyone. I have a Zenbook 13 oled code UX325ea and I used its camera for 5 months without any problem but suddenly it stopped working.  I tried updating it but didn't work so I uninstalled it and after that I can't install the camera driver again. I tried any solution from internet such as installing camera drivers manually and using imaging devices section but all I get is this ( device can't start) and also camera driver won't install. When I open camera app I got this massage ( No cameras are attached). And yes I already pressed my F10 key 🙂

I already mentioned my problem with Asus support but it seems that they don't care at all.

is there someone who can guide me through this ? And please consider the fact that I tried all basic steps such as updating Bios and troubleshooting 

My bios version is 320

kind regards

[FongPoui]

I found a Jan update 2024. I am not sure if this helps...

https://windowsbulletin.com/how-to-repair-asus-laptop-built-in-camera-not-working/ 

What is your windows version?

[FongPoui]

Could you please to  post your screen capture of your device manager?

[shshirvani]

those drivers under imaging devices are due to my attempts to install the driver manually.

[FongPoui]

I found something concerning your UX325 webcam.
https://en.accessoires-asus.com/laptop/webcam/serie/ux325.

I am very surprised with this text: " Has the webcam stopped working for no apparent reason?".  It looks like this has happened to your model already. That's why there is such an offer for such a problem like yours! 

[shshirvani]

Oh that's really funny isn't it? 🙂

I'm really annoyed by Asus costumer service since I contacted them through hotline and Emails but not a solution yet.