Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[gtr525]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/116781#Comment_116781

Hi,

do you mean Q536FD?

Thank you.

View post

I don’t really know. This is what the laptop shows see the picture Q536F itts all it reads

[gtr525]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/116781#Comment_116781

Hi,

do you mean Q536FD?

Thank you.

View post

Hi there. It only says Q536F on the bottom see the attached photo

[bbean]

Having the same issue with my w700G Notebook PC (StudioBook)

[Blake_ASUS]

Adam G.

Hi,

I've got the same problem as everybody else here - webcam video is flickering when the computer is on AC. The problem does not persist when on battery. I've tried to update the BIOS to the newest version. bot it has not helped anyway.

@Blake_ASUS could you send me also the newest version of BIOS that is not avaiable on the ASUS website? My model is X509FJ. Thans in advance.

View post

Hi Adam,
May I have a screenshot or video of the issue?
Thank you.

[Blake_ASUS]

bbean

Having the same issue with my w700G Notebook PC (StudioBook)

View post

Hello bbean,
Please specify the model and check on the official website of the model to find the latest BIOS.
ProArt StudioBook Pro 17 W700G3T Driver & Tools | Laptops | ASUS GlobalThank you.