Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[tgnanakumar]

I have this very same issue. Please let me know if there is an update or solution available.
Model no.: ASUS VivoBook S14 S430FA

[ferdimorais79]

Hi @Blake_ASUS,

I own a Vivobook X512FJ_X512FJ, that has exactly the same issues as described on other user posts (gray lines, green flicker) that stops when charger is disconnected.
Updated BIOS to version 303, but the issue persist.
I would appreciate any help.

[rwdsantos]

Hello @Blake_ASUS,
I have exactly the same issue here. Brand new notebook. My BIOS is updated to 303 but this didn't work either.
My model is: X512FJ-EJ529T
Thank you for your attention.
Rodrigo

[Douw]

Hi @Blake_ASUS
I'm experiencing the same problem. Purchased a brand new ASUS VivoBook that has the grey lines and green flicker on the webcam when connected to mains supply.
Model Number: X512FA_X512FA
BIOS version: X512FA.304
Please assist.

[Blake_ASUS]

carligh

I have this very same issue when using Zoom. I am teaching at a University and this is unacceptable. I have a brand new ASUS VivoBook 15 Core i7. The classes are 3 hours long. I am not sure the battery life will last that long. Is there a fix for this?

Help please.

View post

Hi @carligh
Please specify your model name.
Thank you.