Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[carligh]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/105591#Comment_105591

Hi @carligh

Please specify your model name.

Thank you.

View post

Hello Blake,
This is the info on my laptop, purchased July 30, 2020.
ASUS VivoBook S15 S512FL-PH77 15.6" Notebook, Intel i7, 16GB Memory, 256GB SSD + 1TB Hard Drive, Windows 10

[fplata]

Hello Blake,
Could you please send me the solution for my Laptop:
ASUS VivoBook
Model S430F

[tomchoy59]

Hello
I have the same webcam blinking problem when using google meet or zoom if I am using the AC supply. (It is fine if using the notebook battery).
Please advise me the solution. It is a newly bought laptop on 15 Aug 2020.
Model: VivoBook_ASUSLaptop X530FN_S530FN
BIOS: American Megatrends Inc. X530FN.305, 30/5/2019
Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz，1992 Mhz
Window 10 Home, 10.0.19041

Need help urgently.
Thanks!

[Kevinlyr]

Hi, @Blake_ASUS i have the same exact problem when i plugged in.
I actually didn't know it was a software problem, I went to the ASUS service center and they actually replaced the camera, but it doesn't help.
Thanks in advance as this is really bothering me during my online classes
Here is my model number below.

[Blake_ASUS]

fplata

Hello Blake,

Could you please send me the solution for my Laptop:

ASUS VivoBook

Model S430F

View post

Hi fplata,
Please specify your model, S430FN? S430FA?
Thank you.