Grey lines and green flicker on webcam when using AC power
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12-05-2019 01:52 AM
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No
Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No
Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
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06-22-2020 02:22 AM
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06-22-2020 06:36 AM
Hi @Blake_ASUS ,
It looks like you're able to send a BIOS update to fix the flickering problem. I have a UX581G (ZenBook Pro Duo) and am having the same issue as others. I'll gladly send you the serial number, if need be.
Any help would be greatly appreciated.
Thank you!
It looks like you're able to send a BIOS update to fix the flickering problem. I have a UX581G (ZenBook Pro Duo) and am having the same issue as others. I'll gladly send you the serial number, if need be.
Any help would be greatly appreciated.
Thank you!
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06-22-2020 06:49 AM
Blake_ASUS@Blake_ASUS My model is S512F , it does't say more than that...Hello @gonzalo.gandia ,
Please specify your model, S530Un,S531FL....
Thank you.
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Thank you!
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06-22-2020 07:39 PM
Same problem with VivoBook S15 S532FA
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06-24-2020 01:50 AM
ZenBook Pro Duo UX581GV. Where do i get new bios 308? Asus updates only shows 307 as the latest
