Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[Blake_ASUS]

Hello @gonzalo.gandia ,
Please specify your model, S530Un,S531FL....
Thank you.

[ZT-afcfe8ba]

Hi @Blake_ASUS ,
It looks like you're able to send a BIOS update to fix the flickering problem. I have a UX581G (ZenBook Pro Duo) and am having the same issue as others. I'll gladly send you the serial number, if need be.
Any help would be greatly appreciated.
Thank you!

[gonzalo_gandia]

Blake_ASUS

Hello @gonzalo.gandia ,

Please specify your model, S530Un,S531FL....

Thank you.

View post

@Blake_ASUS My model is S512F , it does't say more than that...
Thank you!

[ZT-8e4b1701]

Same problem with VivoBook S15 S532FA

[gieszostak]

ZenBook Pro Duo UX581GV. Where do i get new bios 308? Asus updates only shows 307 as the latest