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Enabling Bluetooth will cause Wifi adapter to crash (Code 10)

pjw
Star I
Hi!
For the past few weeks, I have an ongoing problem with the Intel(R) Wireless-AC 9560 160MHz network adapter on my ZenBook UX450FDX.313 (running Win11 Pro 64-bit 10.0.22621). 

Problem:
As soon as I enable the bluetooth adapter by installing a driver, it will cause the wifi adapter to stop working after the next boot, generating a code 10 error. The problem is easily reproducible. 

Temporary fix (that I do not like):
As soon as I uninstall all bluetooth driver files and shift-shut down/reboot the computer, the wifi connection works fine again, but obviously I don't have bluetooth then. Also, I have to disable Windows Update, as this immediately installs a bluetooth driver, which would again kill the wifi. So this is not a solution. 

Steps:
1. disable Windows Update
2. uninstall all bluetooth and wifi drivers
3. Shift+shut down PC, reboot. The bluetooth adapter is now an unknown hardware device in the device manager
4. Install wifi adapter driver (both original OEM driver and latest generic Intel driver 22.170.0.0 work).
> The wifi now runs stable, but no bluetooth and no Windows Update 
5. installing any bluetooth driver (both OEM driver and latest generic Intel driver) enables bluetooth, but after the next reboot wifi is gone with a code 10 and bluetooth is gone too (no error here, bluetooth just disappears in the device manager). So I have to start again with step 2.

I tried multiple drivers, multiple driver combinations, a clean (un)install of the drivers, MyAsus support, Windows troubleshooting, updating everything I found, BIOS is up to date, Windows is up to date, un/reinstalled Windows, .... . Nothing has worked so far.
Any ideas?
11 REPLIES 11

FongPoui
Rising Star II
https://www.asus.com/Laptops/For-Home/Zenbook/Zenbook-Pro-14-UX450/HelpDesk_Download/?model2Name=Zen...
In your place, I will try to get back to my original preinstalled windows and download all drivers. Normally, if you restore your system from Asus cloud (Restore Cloud, in Bios), you will get your preinstalled windows. After that, I will make a restore drive for keeping all my installed apps.

FongPoui
Rising Star II

FongPoui
Rising Star II
Sorry, until now, I am not sure if I correctly focus on your issue: your mentioned bluetooth is an internal one, integrated to zenbook, not an external one (for example, headphones, speakers...)
WiFi and Bluetooth interference - diagnosing and fixing - CodeJourney.net

Falcon_ASUS
Moderator
Moderator
pjw

Thank you again.

Already did that, didn't help...


View post
@pjw
If you have tried to restore the system and the problem persists,  I would like suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.