07-18-2024 05:24 PM
I just purchased a 14” Zenbook Pro and I did not realized it requires 200W to charge it. I need to connect my laptop to multiple monitors in two different locations and I was surprised to see that you don’t have docking stations that can power this computer. Even worse, I can’t find on your website another charger I could buy for this computer specifically.
Could you please provide me with an option to solve this problem? At the very least I need to buy an additional charger. Ideally, there is a docking station I could purchase that can work and charge this computer.
07-18-2024 05:39 PM
@Designjcp
May I know the full model name of the laptop you are using?
How to find Model Name
Regarding the use of a docking station, we would suggest that you explore options on online platforms or visit physical stores to choose and purchase compatible products.
07-18-2024 05:46 PM
The model is the ZenBook PRO 14 OLED UX6404.
There are no options I can find that would power this laptop. I found a DELL docking station with 240W of power, I tested it and it doesn’t fully charge the laptop.
Beside the docking station, do you sell a charger I can buy for this computer?
07-19-2024 06:42 AM
@Falcon_ASUS any response to this? I am somewhat in a rush to find a solution.
07-22-2024 05:10 PM
@Designjcp
We do sell chargers. I recommend contacting customer service at your location to inquire about where you can purchase one.
The following is the contact information: https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.