01-29-202105:48 AM - last edited on 01-16-202401:51 AM by ZenBot
System: Bios 304, GOP 14.0.1033, EC Version 3.04 Battery or AC: AC Model: UX425J i5-1035G1 Frequency of occurrence: Always (after Update?) Reset OS: No Screenshot or video: ======================== Detailed description: Hello! I have set up a new ASUS Zenbook 14 UX425J. After all Updates from Windows Update I installed also all Updates from the Driver Site. Now I can't charge it anymore and both USB-C ports a dead - is it possible that the Power Delivery FW upgrade V1.0 is not compatible? Why would it install then? In Device-Manager the USDB-Device USM-USCI ACPI-Device is not functioning and the charing LED is of. I tested the charger on another device (it's working) and another charger without luck. I reseted the bios to defaults and did a reset by pressing the button more than 50 sek. PS: I have just 35% battery left. This device can only be charged via USB-C
Hey Blake, Thanks for your answer. I can not post the link but I went into the bios and did optimize settings without any result. Any other options? maybe a production error or something and the battery just died or got disconnected.
Hello Teun, In this case, I would suggest you to send the device and the adapter to our service center for further checking. Sorry for the inconvenience caused. Thank you.
I don't know if it is related, but sometimes the battery will go completely empty during the night, and the computer won't turn off unless I plug in the charger. This happened last night: the charging is set up on Maximum lifespan mode (max 60%). I turned it off before going to sleep. When I used it this morning, battery was completely empty.