Can not charge Zenbook 14 UX425J - Maybe Power Delivery FW upgrade?

[PJD]

System: Bios 304, GOP 14.0.1033, EC Version 3.04
Battery or AC: AC
Model: UX425J i5-1035G1
Frequency of occurrence: Always (after Update?)
Reset OS: No
Screenshot or video:
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Detailed description：
Hello!
I have set up a new ASUS Zenbook 14 UX425J. After all Updates from Windows Update I installed also all Updates from the Driver Site. Now I can't charge it anymore and both USB-C ports a dead - is it possible that the Power Delivery FW upgrade V1.0 is not compatible? Why would it install then?
In Device-Manager the USDB-Device USM-USCI ACPI-Device is not functioning and the charing LED is of. I tested the charger on another device (it's working) and another charger without luck.
I reseted the bios to defaults and did a reset by pressing the button more than 50 sek.
PS: I have just 35% battery left. This device can only be charged via USB-C

[Blake_ASUS]

pjosephofficial

Hi Blake, I am facing the same issue. My Zenbook UX425EA got updated with Power Delivery FW upgrade and now my USB C-ports aren't working. The laptop is just 2 months old. Could you please tell me how to solve this problem?

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Hello pjoseph,
May you help to specify if the type C port can be used for charging but not detecting other device?
Thank you.

[andersfriden]

I'm facing the exact same problem. After upgrading the PD firmware, the battery won't charge for 1%, it gets stuck at 40%. The customer service gave me instructions to follow, but the problem won't solve.

[Blake_ASUS]

andersfriden

I'm facing the exact same problem. After upgrading the PD firmware, the battery won't charge for 1%, it gets stuck at 40%. The customer service gave me instructions to follow, but the problem won't solve.

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Hello anders,
Which model do you have? UX425EA?
And even if you switch mode in MyASUS, the charging % does not change?
Thank you.

[andersfriden]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/156755#Comment_156755

Hello anders,

Which model do you have? UX425EA?

And even if you switch mode in MyASUS, the charging % does not change?

Thank you.

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hi Blake

the FW updated by itself today (although I unticked the auto update checkbox in the Myasus app). I don't know how, but it seems the charging is now functional. I will keep an eye on it and report back if it doesn't work in the future.

[Blake_ASUS]

Hello Anders,
Thank you for the update.