camera and sound issues

[Risa]

System:
Battery or AC:
Model: ASUS ZenBook Flip 15 Q528
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：
I love this computer however, the sound doesn't appear to be robust. Sometimes I cannot hear as well. It has Harman Kardon sound so why is this a struggle? On top of that, the video when using Zoom is really not good. It seems such low quality. It seemed to be a white balance issue at first, but it's just not good. Anyone have a similar experience? Any solutions?

[Blake_ASUS]

Hi Risa,
For the sound issue, do you mean the the sound would suddenly be very low? or even you set to high volume you still can't hear it?
May you hear a video or audio record of the issues you encountered?
Please also check if your BIOS and Windows update are both up to date and completed.
Q528EH｜Laptops For Home｜ASUS USAThank you.